At Active Nasal™, we stand by the quality of our products. Every purchase is protected by a 1-year warranty, a 30-day money-back guarantee, and free shipping for your convenience. For added peace of mind, we also offer a lifetime warranty for just $5—ensuring your satisfaction for years to come.

At Active Nasal™, we process and fulfill orders quickly. Once dispatched, your order will arrive anywhere in the United States within an average of 5-10 business days.

At Active Nasal™, we prioritize customer satisfaction. We understand the challenges of shopping online and aim to provide top-tier service so that you can shop with confidence and ease.

Return Policy
We accept returns or exchanges for items purchased directly from our website within 30 days of purchase, provided the following conditions are met:

• The item shows no visible signs of damage
• All original packaging is intact
• Any sign of damage will void the LustShield™ guarantee.
  
  Please note: Items cannot be returned or exchanged after 30 days. Certain products, including intimate garments, sanitary items, hazardous materials, or flammable liquids/gases, are exempt from returns.

To complete your return, we may require proof of purchase (e.g., order confirmation email).

For returns or exchanges, contact us at hello@activenasal.com with your order number and reason for return/exchange.

If you need to exchange an item, email us with your order number and reason for exchange. We will handle your request based on our return policy.

You are responsible for the cost of return shipping. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed and automatically applied to your original method of payment.

If you receive a damaged or defective item, contact us at Hello@activenasal.com within 48 hours of delivery. We may not be able to honor claims submitted after this timeframe.